76% of today’s marketers think their profession has changed
more in the last two years than it did in the previous 50.
It’s a staggering
thought, but it’s likely not far off the mark. As brands struggle to keep up
with quickly-changing consumer behaviors, many traditional marketing programs
are being rebuilt from the ground up. As you’re faced with having to decide how
to redirect your budget, it’s important to understand what you must include, as
well as which old-fashioned tactics should be laid to rest. Regardless of your
budget size, KPIs or target marketing, here are the five most important things
to include as components in your forward-facing marketing strategy:
1. Know Your Brand Values
Ultimately, what’s the
basis of your relationship with your existing customers? There’s an exchange of
goods or services for money, but think deeper than that. At the core, it’s
about shared values. Your clients picked you instead of your competitors
because of your track record of service, transparency or quality; or possibly
some other factor that make your company distinct.
Understanding who your
brand is within your industry, and how you help your clients in ways your
competitors can’t should be at the very core of your marketing strategy. Thomas Dawson highlights that “shared values are the only
path to competitive advantage.” Your prices and market placement could
fluctuate by this time next year, but your
brand essence will continue to set you apart.
2. Know Your Target Personas
Your organization has
loads of customer data, but it is actionable? The most effective buyer personas
represent a blend of functional and emotional elements. According to Jeff Bullas, “personas have emerged in the past few years
as a means to put a human face to the soulless and faceless stats of the
demographic data scientist.”
Traditional customer
models rely on demographic information for the purpose of modeling and
segmentation. However, an individual’s age and job title isn’t always an
effective predictor of whether they’ll buy.
Using qualitative data
gleaned from interviews with your existing customers, you can gain insights on
your persona’s goals and challenges, as well as where they shop and research
purchases. Knowing these profiles will facilitate more targeted and
emotionally-appealing marketing communications.
3. Know Your Geography and Target Industries
Even brands with a truly
world-wide target market segment their communications according to geography.
Why? It’s highly inefficient to broadcast marketing messages worldwide, without
consideration of factors like cultural differences, and how they affect values.
Understanding where your brand is trying to acquire customers, and from what
industries, will allow you to optimally segment your communications. In an era
where we encounter an average of 5,000 marketing messages a day, targeted communications are
crucial for your messaging to even be noticed at all.
4. A SEO and Conversion-Optimized Website
Your website is your
company’s calling card. 89% of modern consumers use a search engine for product
research or purchase decisions, and 91.5% of these queries will land on a website that’s ranked
on the first page of results. If your website isn’t a prominent presence in
search, you’ll struggle to capture prospect attention and generate leads
online. 96% of first-time visitors to your company website aren’t
ready to buy, which is why it’s crucial that your site also offers
conversion-optimized landing pages to capture lead contact information.
5. Integrating Your “All-bound Marketing”
Much of the meteoric
growth of inbound marketing is due to the fact it’s often cheaper, according to
marketing technologist Dan Stasiewski. While radio, television, and print
advertising are down, they’re not obsolete, and failing to integrate these
channels can cause you to miss out on critical opportunities to connect with
your leads and customers.
Integrating your inbound
and outbound marketing efforts into a single, cohesive strategy can allow you
to “accelerate ahead of those who think they are at the crossroads, choosing
one direction or the other,” writes agency CEO Jeff Kalter. Communicating via a combination of
traditional and newer marketing methods can strengthen your ability to nurture
leads into customers.
Studies have found that
it takes an average of 7-12 touches to turn a lead into a customer. Incorporate
your marketing communications across channels, from blogging to direct mail, to
ensure your education and outreach messages are both logical and linear.
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