I constantly say that businesses are built on the quality and
passion of the people within them, and this is especially true when you
are providing a service. Here at Hamilton Bradshaw the majority of the
work we do is based in the recruitment sector which means that the
service we offer is always of paramount importance
It is
vital that staff remain motivated and focused and there are certain
danger signs to look out for to ensure these are not on the slide.
Atmosphere
I
strongly believe that you can instantly pick up on the atmosphere as
soon as you walk into any office. An employer needs to work hard to
create the right atmosphere in a business and staff should always look
forward to coming into work. From a physical point of view, they need to
be provided with a comfortable and safe working space. But atmosphere
is also related to the way people interact with each other. The
professional world is a serious place but I always like my offices to be
vibrant and full of engagement. Even if the work you do requires a lot
of quiet and concentration, an office where people are not even
interested in speaking to their colleagues indicates poor morale.
Slipping standards
All
good bosses will cut their staff some slack when it is appropriate and
necessary. We are of course human beings who may be affected by personal
events. But one sure sign that your workforce has lost its focus is
when standards start to slip on a constant basis. This includes things
like marked increases in staff absences and a drop in punctuality, and
crucially, standard of work. If this happens to a couple of people then
it can be passed off as individual issues. But if it is being replicated
across the business then it is probably a good time to start asking
some serious questions of yourself. I don't believe in taking the heavy
handed, dictatorial approach - you need to tread carefully, find out
what the deeper lying issues are and how they can be resolved.
Productivity
Finally,
a key indicator of a lack of motivation is a fall in output. Once
falling morale starts to affect the bottom line then as a business owner
you have a really serious issue on your hands. They always say that the
customer is king but the service they receive is dependent on a
business's employees. If you can see that productivity is falling across
the business then you need to act quickly and decisively.
When
sports teams are on a winning run, the sheer momentum can often carry
them along and it can feel like there are no problems which can't be
handled. But when they start losing a few games it can be hard to get
out of the rut. For a business, morale and motivation follows a very
similar pattern. As a manager, you need to act quickly to prevent your
employees from falling into a rut of low motivation, because allowing it
to continue won't help them, your customers, or you.
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